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The Truth About Focus and Productivity

How many people ACTUALLY work 9 to 5? And when I say work, I mean: 1. Working on something you deliberately prioritised (not playing email ping-pong). 2. While working, staying reasonably focused -- not stealing a glance at email, Slack, or...

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Why Public Safety Should Matter as Much as VIP Safety

It was very hard and painful to see the photo of a poor taxi driver crushed in the Delhi Airport canopy collapse. And without facts, I won't speculate on whose fault it was, and how far up the responsibility should go. But one thing I will tell you...

Why Continuous Improvement Beats Market Leadership

Around 2006, Steve Ballmer, the then CEO of Microsoft, came to Wharton for a talk. After he finished his talk, a student asked why Microsoft was not as innovative as Apple (or something to that effect). Ballmer said that Microsoft was a 95% market...

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