Sensing an opportunity created by Karnataka's self-goal (the proposed reservation for locals), Kerala's Industries minister lost no time in inviting businesses to move to Kerala. And it was a truly heartening to hear that but here is a backstory. 25 years ago, when I...

A friend, who used to be a partner at McKinsey, occasionally conducts a training exercise for team effectiveness in which one person has to perform a complicated physical task blindfolded. Everybody else on the team is given some role (e.g., advising the "doer"). And...

I was once listening to a meditation audiobook by Joseph Goldstein, in which he recounted the story of a guy who had moved into a new house where he could hear beautiful bird sounds coming from the basement. And it pleased him no end. But later, he realized that the...

During my MBA, an investment bank was visiting the campus for a pre-placement talk. After the talk, students were mobbing the visiting bankers, trying to impress them with earnest-sounding questions. So one of them asked, "What makes your bank different?" The guy...

To be a good manager, you need to do two seemingly contradictory things: 1. Hand-hold people, guide them, and occasionally, even show them how to do their job. 2. Give people the freedom to do their job, without unnecessarily meddling or imposing your own ideas about...

My best managers -- be it in the Indian Police Service or at McKinsey -- were not the charismatic ones with swagger or bravado. Instead their biggest quality was this: In a crisis, when things became rough, they remained calm -- no freaking out, no rude behavior, no...

It was very hard and painful to see the photo of a poor taxi driver crushed in the Delhi Airport canopy collapse. And without facts, I won't speculate on whose fault it was, and how far up the responsibility should go. But one thing I will tell you -- if a major VIP...

You cannot be 100% focused, 100% productive, all day long. In fact, don't even try -- it is a guarantee for self-inflicted agony. Life ebbs and flows. There are good days and bad days. Even within a day, our mood and energy go up and down. But here is the good news:...

Around 2006, Steve Ballmer, the then CEO of Microsoft, came to Wharton for a talk. After he finished his talk, a student asked why Microsoft was not as innovative as Apple (or something to that effect). Ballmer said that Microsoft was a 95% market share company and...

During my service in the police force, we once had a massive political riot after which, we arrested about 200 people. Now, before producing these people in a magistrate's court, we had to do a lot of paperwork. So I put a team of officers on the job. After sometime,...

In my first job, what used to really piss me off was that whenever I got a task from higher ups, almost always, it would be urgent. And sometimes, they would wonder, “Why is it taking you so long to get this done?” If that was the only task I had, they would be right....

To understand this late-night-work mania, let us analyze what happens when we do a 1-hour meeting. 1. Let us say the meeting involves 6 participants. So a total of 6 hours are lost. 2. Typically, before a meeting, if there is only a little time left, we tend to do...