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Leadership Means Deciding Without Complete Data

A colleague of mine at McKinsey used to once work at Capital One, an extremely data-driven company. It was understandable that a fintech company would love data but even their senior management took decisions off spreadsheets. And sometimes, it led...

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Why Consensus Doesn’t Lead to Greatness

Long ago, during an evening stroll with a retired VC in New York (from Bessemer), I asked him, "What differentiated your best investments from the others? Could you have seen them coming?" He said, "My best investments were the ones where some team...

How Discipline Breaks Down

How does discipline break down? Answer: One exception at a time. But then, how can we be 100% consistent or never make exceptions? That it true -- we can't. However, the real problem is not the imperfection itself, but when we tell ourselves, 'This...

Life Is Finite – Don’t Wait to Live It

Last year, I lost three friends who passed away unexpectedly, including an ex-boss I was close to, whose passing made national news. When you lose friends, it is hard to accept that it is all over. With one of them (Amarnath Raja), I am still...

All our good habits are subject to entropy

As a consultant, I have helped companies cut costs. But 3-5 years later, many of these costs come right back up. In fact, most company initiatives work well for a while, and then, regress. The same thing happens to us individually -- we build new...

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