Managers Should Lead, Not Do Their Team’s Job

In my policing days, a fellow senior officer was very fond of daily night-patrolling and catching criminals. Sounds cool, right? In fact, the media loved and glorified it. But here is the problem — that was not his job. His job was to guide his police station...

Real Character Reveals Itself Only in a Crisis

One of my bosses in the police service was a soft-spoken man — more like a college professor than an intimidating, toughened-up cop. But the first time I was caught up in a violent student agitation, I suddenly noticed that he was standing behind me. He had come...